PRIVACY POLICY

1. Who We Are

This Privacy Policy applies to 3Col Maintenance Services Ltd, a company registered in England and Wales (Company No. 15452227), with registered address at 5 Couchman House, Oakland Estate, London SW4 8NJ.

We are the data controller for the personal information collected through this website (www.three3col.co.uk). For any data protection queries, contact us at info@three3col.co.uk or call 07505 992 743.

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

• Contact information - name, phone number, email address, company name
• Enquiry details - the service you are interested in, property location, description of works
• Technical data - IP address, browser type, pages visited, time on site (via Google Analytics)
• Communications - messages sent via our contact forms or by email

3. How We Collect Your Data

• When you complete an enquiry or quote request form on our website
• When you call or email us directly
• When you contact us via WhatsApp
• Automatically via cookies and Google Analytics when you browse our website

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiry and provide a quote for our services
• To arrange and deliver maintenance services you have requested
• To send you job completion reports and invoices
• To improve our website and understand how visitors use it (Google Analytics)
• To comply with our legal and regulatory obligations

Our legal basis for processing your data is legitimate interest (responding to business enquiries) and contract performance (delivering services you have requested).

5. Google Analytics

Our website uses Google Analytics (GA4) to help us understand how visitors use the site. Google Analytics collects data such as pages visited, time spent on the site and general location (country/city level). This data is anonymised and aggregated - we cannot identify individual visitors from this data.

Google Analytics uses cookies to collect this information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

For more information on how Google processes this data, see Google's Privacy Policy.

6. Netlify Forms

Our enquiry forms are processed by Netlify, Inc. When you submit a form, your data is transmitted securely to Netlify's servers and forwarded to us by email. Netlify may temporarily store form submissions on their servers. For details, see Netlify's Privacy Policy.

7. Who We Share Your Data With

We do not sell, rent or trade your personal data. We may share your data only with:

• Google - for analytics purposes (anonymised data only)
• Netlify - for processing enquiry form submissions
• Our staff and operatives - only as necessary to deliver the services you have requested
• Legal authorities - if required to do so by law

8. How Long We Keep Your Data

• Enquiry data - 2 years from the date of your last contact with us
• Client records (invoices, job reports) - 6 years in accordance with UK tax law
• Analytics data - as per Google Analytics retention settings (14 months)

9. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Right of access - you can request a copy of the personal data we hold about you
• Right to rectification - you can ask us to correct inaccurate data
• Right to erasure - you can ask us to delete your data
• Right to restrict processing - you can ask us to limit how we use your data
• Right to object - you can object to us processing your data
• Right to data portability - you can ask for your data in a portable format

To exercise any of these rights, contact us at info@three3col.co.uk. We will respond within 30 days.

10. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Telephone: 0303 123 1113

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated. Continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us