MOST CONTRACTORS
MAKE PROMISES.
WE PUT THEM IN WRITING.
Large FM companies like Mitie and CBRE offer SLAs to their corporate clients. Small handyman companies offer none. 3COL is different - we apply the same formal commitments to every property manager we work with, regardless of portfolio size.
This page is your written reference. Share it with your landlord, your compliance team, or your board. Every commitment here is backed by our £5M Public Liability Insurance.
THE 3COL SLA
RAPID RESPONSE
All service requests placed during operational hours (07:00-17:00) within Zones W, SW, EC and WC receive a confirmed technician assignment within 4 hours. Zero hold time. Direct dispatch.
GUARANTEEDQUOTE TURNAROUND
Every request for a written quote or formal proposal is delivered within 24 business hours of the site visit. No chasing required. Your time is billable - ours is managed.
GUARANTEEDPHOTO AUDIT TRAIL
Every work order is closed with a structured Before/After photographic report delivered the same day of completion. Full documentation for landlord, tenant or insurance compliance - built automatically.
GUARANTEEDFULL COMPLIANCE
Every operative on your site is Enhanced DBS-checked and covered under our £5M Public Liability Insurance. Full RAMS documentation available on request for any task, any site.
ALWAYS ACTIVECORPORATE PAYMENT TERMS
Net 7 invoicing available for all registered businesses and property management companies. Itemised invoices. No hidden costs. No surprise charges. Fully compatible with most FM billing cycles.
AVAILABLEWASTE COMPLIANCE
All waste removal is carried out under Environment Agency Licence CBDL628634. Every movement is fully documented. Duty of care certificates issued on request. Zero risk of illegal fly-tipping liability on your property.
CBDL628634EVERYTHING INCLUDED
Every client - regardless of portfolio size - receives the full 3COL SLA package at no extra cost.
3COL VS THE MARKET
| Commitment | 3COL ? | Typical Handyman | Large FM Company |
|---|---|---|---|
| Written SLA | Yes - public | None | Corporate only |
| 4-Hour Response Guarantee | Guaranteed | "We'll try" | Yes |
| Same-Day Photo Report | Every visit | Rarely | Sometimes |
| DBS-Checked Staff | 100% Enhanced | Often unknown | Yes |
| £5M Public Liability | Active | Sometimes £1M | Yes |
| EA Licensed Waste | CBDL628634 | Usually not | Yes |
| Net 7 Invoicing | Available | Cash/immediate | Yes |
| Personal Account Contact | Direct technician | Sometimes | Call centre |
| Competitive Pricing | From £42/hr | Variable | 3-5- more |
HOW IT WORKS
FREE SURVEY
We visit your property at no cost. Assess the scope. No obligation.
WRITTEN QUOTE
Formal proposal delivered within 24 hours. Full cost breakdown. No surprises.
WORK BEGINS
DBS-checked technician assigned. 4-hour response. SLA active from day one.
PHOTO REPORT
Same-day Before/After report delivered. Invoice on Net 7. Job closed cleanly.
SLA FAQ
No. The full SLA - response times, photo reports, compliance documentation - is included with every job at no extra charge. It is how we operate on every visit, for every client.
We contact you immediately if there is any delay and provide a revised confirmed time. Our dispatch protocol is pre-configured - in practice, most responses happen within 2 hours for requests in Zones W, SW, EC and WC.
Yes - that is exactly what this page is for. You can share this URL directly, or request a signed PDF version of the SLA for your compliance records. Contact us and we will prepare it within 24 hours.
Yes. Full Risk Assessment and Method Statement (RAMS) documentation is available on request for any task on any site. This is standard practice for all our commercial and facilities management clients.
Yes. Emergency call-outs receive the same photo reporting and compliance standards. The emergency flat rate (£85) covers immediate diagnostic visit, fault assessment and written scope - no ambiguity in cost or process.
ACTIVATE YOUR
SLA TODAY
Free site survey. Written proposal within 24 hours. SLA active from your first booking. Covering W, SW, EC, WC - Central London.